ADELE'S ASSISTANCE BY APPOINTMENT
Client Service Agreement
Welcome
Thank you for choosing Adele's Assistance by Appointment. My goal is to provide dependable, compassionate, and personalized companion and concierge services that help make everyday life easier while supporting your independence and well-being.
This agreement outlines the services provided, payment policies, and the responsibilities of both the client and Adele's Assistance by Appointment.
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Services
Services may include, but are not limited to:
- Personal Shopper
- Shopping Companion
- Appointment Companion
- Transportation Assistance
- Concierge Day Services
- Errand Assistance
- Lunch & Social Outings
- Prescription Pick-Up
- Pharmacy & Grocery Runs
- Custom Companion & Concierge Services as mutually agreed upon
Services are provided on an appointment basis and are subject to availability.
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Scope of Services
Adele's Assistance by Appointment provides non-medical companion and concierge services only.
Services DO NOT include:
- Medical care
- Nursing services
- Medication administration
- Personal hygiene assistance
- Bathing
- Dressing
- Lifting or transferring clients
- Financial or legal advice
- Professional counseling
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Transportation Policy
The client understands that transportation is provided as a convenience.
Clients agree to:
- Wear a seatbelt at all times.
- Enter and exit the vehicle independently or with minimal assistance.
- Notify Adele of any mobility limitations before the appointment.
Transportation may be declined if weather conditions or safety concerns make travel unsafe.
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Grocery Shopping
When utilizing Personal Shopper services:
- Grocery funds must be provided prior to shopping.
- Receipts will be provided.
- Product substitutions may be made only with client approval unless otherwise authorized.
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Companion Services
Companion services are intended to provide:
- Friendly conversation
- Social engagement
- Transportation
- Assistance during errands and appointments
- General companionship
Companion services are not intended to replace professional medical, mental health, or caregiving services.
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Scheduling & Cancellations
Appointments should be scheduled in advance whenever possible.
Cancellation Policy:
- More than 24 hours' notice: No cancellation fee.
- Less than 24 hours' notice: 50% of scheduled service fee.
- Same-day cancellation or no-show: Full service fee may apply.
Exceptions may be made for emergencies.
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Payment
Payment is due:
☐ At the time of booking
Additional Time
Service fees include the appointment duration specified at the time of booking. If a client requests additional time beyond the scheduled appointment, or if the appointment extends beyond the allotted time due to client requests or unforeseen circumstances, additional time will be billed at $35.00 per hour, prorated in 15-minute increments ($8.75 per 15 minutes).
Whenever possible, Adele will notify the client before additional billable time is incurred. By continuing the appointment beyond the scheduled time, the client agrees to the additional charges.
Additional service fees will be collected at the conclusion of the appointment or charged to the payment method on file.
Accepted payment methods:
- Credit Card
- Debit Card
- Cash
Any purchases made on behalf of the client (groceries, admission tickets, meals, etc.) remain the responsibility of the client.
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Client Responsibilities
The client agrees to:
- Provide accurate information.
- Treat Adele with courtesy and respect.
- Maintain a safe environment.
- Inform Adele of any health concerns that may affect the appointment.
- Notify Adele of any allergies, mobility limitations, or other relevant conditions.
Adele reserves the right to end a service if she believes her personal safety is at risk.
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Hold Harmless & Release of Liability
The client acknowledges that Adele's Assistance by Appointment provides non-medical companion and concierge services and is not a healthcare provider, transportation company, or home healthcare agency.
The client voluntarily assumes all risks associated with participating in services provided by Adele's Assistance by Appointment.
To the fullest extent permitted by law, the client agrees to release, indemnify, defend, and hold harmless Adele's Assistance by Appointment, its owner, Adele, and any representatives from and against any and all claims, liabilities, damages, losses, expenses, injuries, illnesses, property damage, or causes of action arising from or related to:
- Transportation to or from appointments or destinations.
- Participation in shopping, errands, dining, recreational, or social outings.
- Slips, trips, falls, or other accidents not caused by gross negligence or willful misconduct.
- Acts of third parties.
- Circumstances beyond Adele's reasonable control.
Nothing in this agreement releases Adele's Assistance by Appointment from liability resulting from gross negligence, intentional misconduct, or conduct that cannot legally be waived under applicable law.